Refunds & Returns
Return and refund
There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order.
Returns for refund will only be accepted within 7 days of you receiving the goods. A restocking fee of 10%-20% of the purchase price will be deducted, depending on the item. Returned goods must be in its original condition and include all the original packaging. Anything which is not sealed must be replaced at the customers expense. For example a printer which has had its inks removed and installed into the machine will require customers to purchase a new set of inks prior to returning the item. Shipping and handling cost are not refundable. This return for refund policy is applicable for change of mind, and lack of expertise for installation etc but is at the discretion of the branch manager. Please refer to the warranty section for refund procedures regarding Dead On Arrival goods.
Any incorrect, missing or damaged items received must be reported to Computercom within 24 hours of you receiving the delivery. This can only be done via phone to the sales manager of relevant store.
If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
Computercom owns the title of any extra goods shipped with your order that have been despatched in error.
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