Terms & Conditions

Pricing information:

Please note that prices are subject to change without notice. Prices on website are an indication only and all prices should be checked by sales person prior to placing an order. Prices may vary slightly for some products between Melbourne and Sydney due to logistical reasons.

General

The use of this site is governed by the TERMS AND CONDITIONS AGREEMENT OF SALE set forth below. Your use of this site or purchase from Computercom indicates your acceptance of these terms and conditions. All sales, whether internet based or in store are subject to these terms and conditions as stated on the bottom on invoices. It is important you read and fully understand this document at the time of purchase. A copy of this document is available prior to sale of goods at any of our branches.

Computercom reserves the right to make changes to this web site and these terms and conditions at any time without any prior notice.

Computercom is the service provider; it is also referred to as "Computercom", "us" and "we".

Customer is the person or organisation who purchases or seeks services from Computercom; it is also referred to as "you".

Placing orders

Incase of shipment overseas, it is the customers responsibility to arrange courier or frieght forwarder. We make no guarentees regarding the quality of overseas carriers, thier costs or the quality of thier work.

Not all items displayed on this website are kept in stock. Although we carry a very large stock holding it is not possible to stock every single item. In this case an ETA (estimated time of arrival) will be made available to you.

All prices listed on the web site are for internet mail orders only. A surcharge may apply for internet specials to any walk-in customer who has not placed an order on-line prior to the pick-up of that order.

Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the despatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.

Cancellations must be communicated by phone only to the branch manager of the store where the order was placed or a senior sales person.

Cancellations for assembled system orders will incur a 15% cancellation fee. This is to reflect the labour cost and the depreciation for the used parts. We cannot refund any software which has already been registered. Therefore software orders which are cancelled may incur higher fees.

Cancellation for specially ordered items will also attract a 15% cancellation fee. This is to cover the return to stock fee implied by our suppliers and shipping cost.

There may be an additioanl surcharge for using credit card depending on the item concerned. Please ensure you are informed of the total cost before accepting an order.

All Direct Deposits for Internet sales are not refundable.

When doing a direct fund transfer or direct deposit into our account, please include your name, order number or product name as the deposit Reference. It is also required for a deposit slip to be sent to us by fax or E-mail (scanned). For Internet funds transfer please cut and paste the transfer details and send to us by E-mail.

Our bank account details can be found on our BUYING ONLINE page.

Shipping

We do not ship to Post office Boxes.

We do not ship to third party addresses unless that address is known and can be verified by Computercom

Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Computercom will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment.

Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.

Delivery tracking information can be found on our SUPPORT page.

Prices of some products may incur a delivery fee with insurance for orders placed via internet for states other than Victoria. This will generally apply for laptop computers.

Warranty claim

All goods sold under the Clearance Sale Category have no warranty whatsoever.

All goods sold by Computercom come with an one-year back to base manufacturer warranty, it can only be shorter if a special note is mentioned about an item. Most computer systems built by Computercom carry a one year parts and five year labour warranty. This warranty is not transferable. The system warranty only covers the system unit; it does not extend to any peripheral components such as monitors, keyboard etc. All the peripheral components are covered by standard manufacturer warranty.

Goods under warranty cover will be replaced or repaired by the manufacturers. No refund can be provided under any circumstances.

Computercom is responsible for the handling of most products? warranty processes. Warrantees for individual parts we sell are provided by the manufacturers, not Computercom.

Warranty only covers the item(s) sold by Computercom. Warranty does not cover any other equipment used in conjunction with the item(s) sold by Computercom. For example is RAM was purchased from Computercom then only the RAM can be returned. Customers should not return the whole computer system unless they are unsure what the problem is themselves. Such warranty jobs may be applicable to a service charge. However they may normally be waived by the sales or warranty manager in charge.

Computercom does not handle warranty claim for those goods where the manufacturer accepts direct warranty claims from customers. Most of the monitors, printers, notebooks etc are covered by direct manufacturer warranty.

DOA (Dead on arrival) items are eligible for refund or an instant replacement from our stock. DOA items must be reported within 7 days from the time you receive your goods. Failure to report a DOA item within 7 days will result in you not being able to claim the item as a DOA. This is particularly important for printers, monitors etc where the manufacturers have strict guidelines.

Refunds for some items will be at the current market price - not at the original purchase price. This is due to rapid depreciation of computer part costs.

Customers must request a RA (Return Authorisation) number prior to returning any merchandise to Computercom. RA number is deemed effective for only 5 days including the day of issue. RA number can be obtained by E-mailing our support, or by phone call. RA number are only issued when we consider the item is in fact faulty from the descriptions provided by the customer.

A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by Computercom to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Computercom also reserves the right to charge the labour cost for examining these goods where no fault was found. The standard charge for returning a non-faulty component is $30.

All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged or used under wrong voltage etc. Only an authorised technician may attempt to take the cover of any system built by Computercom to make modifcations etc. We request that customers with little knowledge of a desktop computers electronics not try to attempt to install devices themselves for thier own personal safety and to avoid the risk of hardware failure.

Computercom is not responsible for data contents or the security of the data contents contained in any returned goods. Our workshop works under strict guidelines, not to intercept with any customer data. However it is impossible to say that your data is 100% safe at any time. We STRONGLY advise customers to back up any data prior to sending the goods back to us; data can be destroyed during testing, re-formatting etc. It is also beyond the scope of our control once the device is sent to our supplier. We can attempt to backup the data prior to a service job onto hard drive or CD-RW but this service will incur a standard labour fee.

Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods. Customers coming back to collect items from warranty must provide the original warranty form that was given at the time the product was returned.

Customer is responsible for proper packaging of RA returns. All warranties will be void on items that are insufficiently or inaccurately packaged. Customer is responsible for all the shipping charges associated with returning the defective merchandise. If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is. All drivers and packaging must accompany items returned. We urge customers to NOT DESTROY ANY BOXES THEY RECIEVE WITH THIER NEW COMPUTER! They may be essential at a later stage.

Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Computercom. Computercom is not responsible for any parcel missing in transit, on its return back to Computercom.

Product(s) discontinued by manufacturer(s) shall be replaced by a similar product or a credit will be given at the current market value or the purchase price whichever is lower.

Warranty turnaround time

Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: our time to test the item, shipping back to the supplier, supplier?s own test and replacement/repair, and the shipping back to us. Some suppliers, such as Seagate, are located overseas. This can mean delays of over 4 weeks. However in such cases, at the discretion of the manager, the item may be replaced out of our own stock or customers may be given an option to upgrade the item at reduced price.

We do not provide advance replacement under most circumstances. Please keep this in mind when you place your order. Computercom is not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired. However, the store manager may consider giving an immediate replacement at his/her discretion.

If you will be using the item(s) for mission critical tasks, be it running a business, using it to prepare an examination, using it for a pre-organised game party etc, you should consider purchasing it from a provider that offers instant replacement or paying extra for an instant-replacement warranty.